The golden ticket

We’re all sat in the front room, practically eating our lunches off mouse mats – the computers and keyboards take up most of the available desk space.

Carl is closest to the front door and jumps up each time there’s a knock. “We’re open again at half past,” he repeats politely, “we’re just getting ourselves something to eat. Are you all right to come back in half an hour? Great, see you later.”

Between mouthfuls of pasta from a plastic tub, Vanessa, the UCAN manager, tells me that the afternoon is set aside for an IT class. “It’s very relaxed,” she says. “We’ve discovered that a drop-in works better than a formal course. Customers don’t have to stay for the whole session – which can feel daunting – but most of them do.”

“If people can get to know how the computer works then they are more likely to access services online. If we are being posh, we’d call it digital inclusion.

“Last year the government changed the way jobseekers look for work. All new jobseekers now have to set up a government online account – which is challenging enough – and then upload a CV before they can start looking for a new job.

“The theory is great if you are IT savvy,” she says. “But when you mention uploading a CV to some of our customers you might as well be talking a different language.”

“So, if someone finds themselves out of work,” I say, “it could be several weeks before they are able to learn the necessary IT skills to apply for another job?”

“Yes, some have never touched a keyboard before,” says Vanessa, “and it was bedlam in here when it was first introduced. People were dead nervous.

“The CV is now the Willy Wonka golden ticket,” she says. “Gone are the noticeboards in the Jobcentre, all the available vacancies are now online on what’s called the Universal Jobmatch. And the Jobcentre can now check whether you’re actively searching for a job and impose sanctions if you’re not.”

As plates and mugs find their way back to the kitchen sink, freelance IT tutor Charlotte, arrives and within minutes four participants follow and settle themselves in front of a screen. I explain to Charlotte and her class about this blog, “I’d like to take some pictures if that’s okay with everyone, and maybe ask a few questions.”

“Paul is one of our star pupils,” says Charlotte, pointing out an older man who has already logged on. So I start with Paul.

“Seven months ago I was made redundant from my job as a driver,” he says. “For ten years the only computer I’d used was the sat nav! I didn’t even know how to switch one on.”

After coming to a few Monday afternoon sessions Paul says he found his way round the PC. “It’s no problem now. I’m starting a new job tomorrow and they asked if I could use a computer and I said I could. So I’ll be doing some forklift truck driving and keying in goods in and goods out, that sort of thing. They’ll show me what to do, won’t they?”

“I’m sure they’ll give you some training before they let you loose,” I say. “Do you mind me asking, how old are you Paul?”



Another older man comes in as I’m talking to Paul and I overhear him tell Charlotte that he needs some help uploading his CV onto the Universal Jobmatch site. “That’s fine,” she says, “and it’s something I can help you with but I try and start everyone off with a little online course about finding their way around the keyboard. Are you okay if I set you off with that first?”